Most Frequently Asked Questions.


What is DND Scrubber?

It is online DND Scrubbing service. It lets you help to filter out all DND registered numbers from your calling lists or files.

Can i send message to mobile using this DND Scrubber service?

No. This service is limited to database scrubbing only. We provide DND scrubbing services for telemarketers, needful users and software developers for short listing the DND(do not disturb) status of the mobile numbers as per TRAI's latest directive.

Do you charge any setup fee or monthly rental to use the DND Scrubber services?

No Setup Fee. It is FREE to register and try out our DND Scrubber service. We also provide free test credit to check our services.

How much have I need to pay to scrub the numbers?

Opening an account with us is Free. We also provide free top up in your account to try out our services. Once you are satisfied, you can re-charge your account as per our top up plans.

What is the validity of my recharge?

1 Year (365 days)

What is the minimum recharge amount?

The minimum recharge amount is Rs.1000. For more information Click Here

Is there any monthly rental or minimum charges or commitment ?

No, there are no rental or minimum monthly charges. Just recharge and use. Similar to your prepaid mobile service.

How long does mobile numbers scrubbing takes?

Its depends on amount of mobile numbers in file and also file format of your file. For the fast and best output use csv file.

At time a scrubbing can be done on how many mobile numbers?

No limits of uploading file from web interface till you have sufficient scrubbing credits in your account. For http API users a maximum of 100 mobile numbers can be used in a single request.

What should be the format of mobile number?

Our system support 10 digit Mobile number. Do not add 91, +91 or 0 before mobile number.

Is it mandatory to use your service after we have registered?

No, you are free to discontinue using our services whenever you wish to do so. Just send us a support request or mail us at support@smslane.com informing us about your unwillingness to continue your account.

What is security of your website?

Special attention is given to the security aspect. Your information will not be shared with any third party as per our privacy policy.

I am not able to find the registration link.

Please click the link Register.Click here

I have not received email verification link.

Please mail us at support@smslane.com

Do you offer any technical Support?

Yes, we have a dedicated in-house team to look after all your technical issues. For Technical support write us at support@smslane.com.

Want to read more about NDNC FAQs?

For read more about NDNC FAQs Click Here

Want to read more about NCPR FAQs?

For read more about NCPR FAQs Click Here

I did not find my question on your FAQ list.

Kindly mail us all your queries or suggestions at support@smslane.com. We will be happy to serve you better.